đź“‹ My IT Support Report Card
Grade your IT provider’s performance across 70 critical checkpoints—and get the documentation you need to demand better.
This Tool Is For YOU, Not Your MSP
The My IT Support Report Card is designed for business owners and business leaders—not IT providers. This is your tool to take ownership of your IT, verify what’s actually happening, and start the conversations that lead to better service.
Critical principle: If you haven’t seen documentation that something is being done, assume it’s not happening. Your MSP may be doing all of this work, but if you can’t verify it, you don’t have accountability.
The Problem My IT Support Report Card Solves
Most business owners have no idea if their MSP is actually doing what they promised. You get invoices every month, but do you know if your backups are tested? If your security tools are updated? If your disaster recovery plan actually works? The My IT Support Report Card gives you a systematic way to find out—before it’s too late.
Your dashboard shows your overall grade and tracks progress over time
The 70-Point Self-Assessment
Answer 70 questions across 7 critical areas of IT management. Each question is designed to reveal whether your MSP is providing the protection and service you’re paying for.
1 Backup & Recovery
10 Questions
Critical data protection and recovery capabilities. Do you know if your backups are tested? Can you actually restore your data if needed?
2 Access & Permissions
10 Questions
User account security and access control management. Who has access to what? Are former employees still in your systems?
3 Cyber Insurance Alignment
10 Questions
IT security practices aligned with cyber insurance requirements. Are you meeting the requirements to keep your coverage valid?
4 Documentation & Visibility
10 Questions
Transparency and documentation of IT systems and performance. Do you have access to network diagrams, asset lists, and system documentation?
5 Security Tools & Compliance
10 Questions
Deployment and management of cybersecurity protection layers. Are endpoint protection, firewalls, and security tools actually deployed and monitored?
6 Strategic Roadmap & Planning
10 Questions
Long-term IT strategy alignment with business objectives. Does your MSP understand your business goals and plan technology accordingly?
7 Accountability & Communication
10 Questions
Regular communication and MSP accountability measures. Do you have regular meetings? Do they provide monthly reports? Can you reach them when needed?
Example questions from the Backup & Recovery section
How to Answer the Questions
Answer based on what YOU know—not what you’ve been told.
When completing the assessment, answer questions based on documentation you’ve actually seen or processes you’ve personally witnessed. Don’t assume something is happening just because your MSP says it is.
Examples of good evidence:
- You’ve seen monthly backup reports
- You’ve received and reviewed network documentation
- You’ve attended quarterly business reviews with agendas
- You have access to a security dashboard
- You’ve seen disaster recovery test results
Red flags to watch for:
- “They said they’re doing it” (but you haven’t seen proof)
- “I think it’s happening” (but you’re not sure)
- “They mentioned it once” (but no regular reporting)
- “It’s probably fine” (assumption without verification)
Understanding Your Results
After completing the assessment, you’ll receive a comprehensive grade showing exactly where your IT provider excels and where they need improvement. Each section is scored individually, giving you a clear picture of your IT health.
See your grade across all 7 sections at a glance
What to Do With Your Results
The My IT Support Report Card is a communication tool, not a weapon.
The goal isn’t to “catch” your MSP doing something wrong. Most good MSPs want better communication—they just don’t know how to structure it. Use your Report Card to start the conversation and create a plan together.
1. Print or Email the Report
Generate a PDF of your assessment results and share it with your MSP. This becomes the foundation for a productive conversation.
2. Schedule a Meeting
Set up a meeting specifically to review the results. Don’t ambush them—give them time to prepare and bring documentation.
3. Create an Action Plan
Work together to address gaps. Prioritize the critical issues first, then build a timeline for improvements over the next 3-6 months.
4. Track Progress Monthly
Use the Monthly Accountability Tracker to ensure follow-through. Re-take the assessment quarterly to measure improvement.
Generate a professional PDF report to share with your MSP
What You’ll Gain
🎯 Clear Accountability
Stop wondering if things are getting done. You’ll have a documented baseline and measurable progress over time.
đź’¬ Better Communication
The Report Card gives you a structured framework for productive conversations with your MSP about what matters most.
đź“Š Objective Metrics
Replace gut feelings with data. Know exactly where you stand and track improvement quarter over quarter.
🛡️ Risk Reduction
Identify gaps in your IT security and operations before they become expensive disasters.
Remember: Documentation = Accountability
Your MSP might be doing excellent work, but if you haven’t seen the documentation, you can’t verify it. The My IT Support Report Card helps you take ownership of your IT and ensures you have the transparency your business deserves.
It may take a few months to get everything where it needs to be, but as long as you see progress, you’re headed in the right direction. This is about partnership and continuous improvement, not perfection.
Ready to Grade Your MSP?
Start your free assessment today and see where your IT provider really stands.