Meet Clayton Mouney

Founder & Lead Consultant, My IT Support Report Card

With over 25 years of experience in the Managed Services Provider (MSP) industry, Clayton Mouney has built a career centered around accountability, communication, and results. As a business leader, strategist, and consultant, Clayton has dedicated his professional life to helping organizations strengthen the relationship between business and technology.

Clayton founded his own MSP, where he spent nearly two decades serving small and midsize businesses across the Southeast. Under his leadership, the company grew into a multimillion-dollar organization with a strong reputation for reliability, innovation, and customer service. His ability to align technical delivery with business outcomes became the foundation of his future success — and continues to guide his work today.

Following the sale of his company, Clayton was retained by a national MSP to lead and expand sales operations across multiple U.S. markets. He trained and managed business development teams, established scalable sales systems, and implemented processes that drove predictable, measurable growth. His leadership helped transition the organization into a sales-driven model while maintaining a client-first culture.

Later, as Director of Sales and Client Success at one of the largest regional MSPs in the Southeast, Clayton redefined the sales and account management experience. He developed frameworks that combined proactive communication, transparency, and documentation — resulting in record-setting client retention and substantial revenue growth. His experience overseeing Account Managers, Technical Account Managers, and Client Success Managers gave him a unique understanding of what businesses truly value: responsiveness, accountability, and clarity.

Today, as Founder and Lead Consultant of My IT Support Report Card, Clayton helps business owners gain visibility and confidence in their IT provider’s performance. Through independent assessments and data-driven insights, he identifies the seven critical IT blind spots most MSPs overlook, helping organizations understand their technology landscape and hold their providers accountable.

In addition, as Head of Sales at MSP Sales Team, Clayton works directly with MSPs to build scalable sales systems and implement proven processes that drive growth. His experience on both sides of the MSP industry — as a provider and a consultant — allows him to see what others miss and deliver practical, results-driven solutions.

Why I Created My IT Support Report Card

After more than two decades in the Managed Services industry, I’ve sat across the table from hundreds of business owners and leadership teams — and nearly every one of them started the same way: they believed their IT provider was taking care of everything. They assumed all was well.

But within five minutes of conversation, it usually became clear — to both of us — that things weren’t as they seemed. Most weren’t getting the level of service they were paying for. In fact, many weren’t receiving the protection or support their businesses truly needed.

Over the years, I realized a troubling pattern: business owners had no visibility into their own IT environments. They weren’t getting documentation, they didn’t know what systems were in place, and they had no way to verify if their MSP was doing what they promised.

For a long time, I believed business owners didn’t need to know the technical details — that they just needed the “time,” not to know how the “watch” was made. But eventually, I discovered most of them couldn’t even see the watch themselves. They were forced to rely entirely on someone else to tell them what time it was — to tell them everything was fine — without proof or accountability.

That’s how too many MSP relationships work today. The provider calls all the shots — deciding what tools to use, what security to deploy, what backups to run, and when (or if) to meet with the client. While these decisions often aim to improve the MSP’s efficiency and profitability, they can leave the client in the dark. There’s little collaboration, and almost no accountability.

That’s why I created My IT Support Report Card.

I built this platform to give business owners and leaders the tools, language, and structure to take back control of their IT relationships. My IT Support Report Card empowers businesses to ask the right questions, set expectations, and hold their MSP accountable — just like they would with sales, operations, or finance.

You don’t have to understand every piece of technology, but you do deserve clear answers, documentation, and measurable accountability.

If your MSP can’t or won’t provide that transparency, it’s time to find one who will. The industry is full of capable providers — but your business deserves one that treats you as a partner, not a passenger.

My IT Support Report Card was created to make that possible — to help you protect your business, improve communication, and finally hold IT accountable.

Our Mission

For nearly three decades, the Managed Services industry has promised to be proactive, transparent, and accountable. Unfortunately, for most businesses, those promises only show up in the sales pitch.

While MSPs have made great strides in technical support, many still fail in the areas that matter most — communication, documentation, and consistent client engagement. Too often, they don’t meet with their clients unless it’s to sell something new. They rarely provide proper documentation or proactively discuss the health of the business’s IT systems.

At My IT Support Report Card, we believe that needs to change.

It’s time for business owners to take back control and manage their IT the same way they manage every other department — with visibility, accountability, and measurable performance. We encourage leaders to demand proof, not promises. To say, “Show me, don’t tell me.”

Our Vision

My IT Support Report Card exists to give you the tools, questions, and structure to lead the conversation — not follow it. Because your business deserves an IT partner that’s proactive, transparent, and truly accountable.